Odds of Hanging On

Odds of Hanging On

Hotels are businesses, and businesses need to make money—shocking, we know. Hotels make money by filling rooms (more surprises), and rooms get filled with people who like your hotel. Stick with us here: you'll be able to stay in this business if more people leave your hotel remembering the positive details that you're responsible for detailing.

If you can keep people coming back, thereby keeping the money rolling in, you'll be able to keep your job as long as you don't lose your mind while roaming the halls. Profitable hotels keep their managers.

The flip side of being responsible for every detail is negative details are technically considered your fault too, so hanging on means avoiding poor customer experiences. Remember, your title is manager, not owner, so don't give anyone any excuse to start shopping for a new person to run the hotel they (not you) own.