Hotels are business and, believe it or not, businesses need to make money. Hotels make money by filling rooms, and rooms get filled with people who like your hotel. Stick with us here: You will be able to stay in this business if people leave your hotel remembering the positive details that you are responsible for. If you can keep people coming back, and keep your most important advertising campaign – word of mouth – positive, you will make the hotel profitable. Profitable hotels keep their Managers. Of course, the flip side of being responsible for every detail is that negative details are your fault, so hanging on means avoiding providing poor customer experiences.