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Hiding Written Complaints
Remember when you were a kid and your teacher sent home a note to your parents? You knew you were in big-time trouble, so... why not just hide the note? What your parents don't see can't hurt you, right?
Hiding written complaints is kind of like that.
If an investment rep receives a written complaint from a client, they are obligated to pass it along to their employer, who has to add it to the rep's U-4 (that's a form that the rep has to use when registering with the state). Hiding written complaints is illegal and can get the rep in deep you know what.