From 11:00PM PDT on Friday, July 1 until 5:00AM PDT on Saturday, July 2, the Shmoop engineering elves will be making tweaks and improvements to the site. That means Shmoop will be unavailable for use during that time. Thanks for your patience!
Dante narrates the whole story. It's told from his point of view. We get insight into his thoughts, hopes, and fears. He is our hero, trying to reach a certain goal. We're supposed to like him (though he has his character flaws) and root for him to reach God.