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When a problem comes along, you must skip it. When something's going wrong, you must skip it. Skip it! SKIP IT GOOD! (...Unless you have extra time at the end, in which case you should go back to it and also consider using Process of Elimination.)

Know Thy Client

Shmooge heard footsteps in the hallway, a crash and then “D’oh!” The door opened and Shmooge knew who to expect before Homer Simpson even stepped inside the room. What could Homer teach him about evaluating customers? Shmooge began to feel hopeless all over again. But Homer seemed serious, businesslike, even. Shmooge perked up. Maybe this time Homer would finally prove that he had a brain.

And Homer was ready to dive right in, which made Shmooge feel even better. “Evaluating customers, S...

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