Unfair Claims Practice

You run an insurance company. Your philosophy: "We don't get rich paying out a lot of claims." As such, your company's unstated policy is to do whatever it takes to avoid paying any claim.

People try to collect when something happens; you have your lawyers comb the fine print for an excuse to deny payment. Sometimes, you just tell the people at your call center to stop answering the phones.

In short, you're engaged in unfair claims practice. The term refers to an insurance company employing improper means to avoid having to pay out claims. The strategy is considered illegal in many cases.