Hailing from the noble city of Scranton—"The Electric City" as it's (locally) known—this guy has to deal with Kevin's mom as she scrambles to get a flight to Chicago. (She's landed in Scranton by way of Dallas, by way of France). He seems a bit mild-mannered—a perfect foil for Kevin's mother, as she's on the verge of freaking out.
When he proves unable to book her another flight, he's saved from her future wrath by Gus Polinski, the friendly polka musician who offers her a ride. We don't know what happens to him, but he probably continues living his chill Scrantonian lifestyle.