- Epigraph: "Rule #1: The customer is always right. Rule #2: if the customer is wrong, please refer to Rule #1."—Duncan Howe
- Tibby feels she may die stocking geriatric diapers on the shelves.
- Remember that antiperspirant display Tibby taped together? Well, it falls apart on top of a twelve-year-old girl, who passes out in aisle two.
- Tibby rushes to the girl and checks her wallet for ID—but again she looks guilty of stealing (though luckily this time it's the EMS guy who thinks so, instead of her boss, Duncan). At any rate, Tibby rides in the ambulance with the girl; Bailey wakes up to Tibby holding her hand.
- Switching gears, we're back with Carmen, who feels like she is in a rerun of The Brady Bunch. Since when does she come from a family that holds hands before dinner and says grace? Ugh—Carmen really misses her mother.
- Krista mentions that Carmen looks differently than she pictured. Defensively, Carmen informs everyone that she looks like her mother, who is Hispanic, in case they didn't know.
- Carmen is irate, and she runs upstairs to call her mother, spewing venom through the phone lines.
- Carmen's mother, the voice of reason, explains that Carmen is probably mad at her father and taking it out on the others. But Carmen's all talk to the hand, Mom—she hates everyone it seems, including herself.
- Over at soccer camp, Bridget is trying to weasel her way onto Eric's team. Eric is heading out for a seven-mile run. Perfect.
- Bridget and Eric strike up a conversation while running.
- She introduces herself as Bee and they talk about their families—he asks about her mother, but her mother died four years ago. Sad face.
- Time to make a good impression. Bridget sprints against Eric until they collapse on the sand, where Bridget rolls around as he watches. That's kind of racy, right? Bridget doesn't stop there, though, and next she takes off her clothes, revealing a bikini; she lets down her hair, and invites Eric to join her for a swim. Does this girl know what she wants or what?
- Eric is no fool and dives in the lake. Do you smell something fishy?