From 11:00PM PDT on Friday, July 1 until 5:00AM PDT on Saturday, July 2, the Shmoop engineering elves will be making tweaks and improvements to the site. That means Shmoop will be unavailable for use during that time. Thanks for your patience!
John Sulkey appears only briefly in Chapter 14, but we can see he's really into selling chocolate, or anything else. He's probably one of the guys on the sales team Archie and The Vigils put together to get the chocolates moving.